General Terms & Conditions

Contracting party

On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and
EazyClean Technologies GmbH represented by Andreas Rusch, Doncaster Platz 5, 45699 Herten, Commercial Register: Local Court Recklinghausen,
Commercial register number: HRB 6988,
Sales tax identification number: DE 814417833, hereinafter referred to as the supplier, the contract is concluded.

Subject of contract

This contract regulates the sale of new goods and services from the field(s) of textile cleaning machines via the online store of the Provider. Because of the details of the respective offer is referred to the product description of the offer page.

Conclusion of contract

The contract is concluded in electronic business transactions via the store system or via other means of remote communication such as telephone and e-mail. In this context, the offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.

The order process to conclude the contract includes the following steps in the store system:

Selection of the offer in the desired specification (size, color, quantity).
Inserting the offer into the shopping cart
Pressing the ‘order’ button
Enter the billing and shipping address
Selection of the payment method
Review and processing of the order and all inputs
Pressing the button ‘order with costs’.
Confirmation email that order has been received

In addition to the store system, orders can also be placed via remote means of communication (telephone/email), whereby the ordering process for the conclusion of the contract includes the following steps:

Calling the order hotline/sending the order email
Confirmation email that order has been received

With the sending of the order confirmation the contract is concluded.

Contract duration

The contract is concluded for an indefinite period.

Reservations

The provider reserves the right not to provide the promised service in case of unavailability.

Prices, shipping costs, return costs

All prices are final prices and include the statutory sales tax. In addition to the final prices, further costs are incurred depending on the shipping method, which are displayed before the order is sent. If a right of withdrawal exists and is exercised, the customer bears the costs of return.

Terms of payment

The customer has only the following options for payment: advance bank transfer, invoice on delivery, direct debit, credit card. Other payment methods are not offered and will be rejected.

The invoice amount is to be transferred in advance to the account specified therein after receipt of the invoice, which contains all details for the transfer and is sent by e-mail. The invoice amount will be collected by the provider by direct debit on the basis of the direct debit authorization by the customer from his specified account. If payment is made by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged to pay or transfer the stated amount to the account indicated on the invoice within 14 days after receipt of the invoice. The payment is due from the date of the invoice without deduction. After expiry of the payment period, which is thus determined by calendar, the customer is in default even without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. The set-off with claims of the customer is excluded, unless these are undisputed or legally established.

Terms of delivery

The goods are shipped immediately after confirmed receipt of payment. The shipment is made on average no later than 28 days. The entrepreneur undertakes to deliver on the 40th day after receipt of the order. The standard delivery time is 28 days, unless otherwise stated in the item description. The Provider will ship the order from its own warehouse as soon as the entire order is in stock there. The customer will be informed about delays immediately.

Warranty

Consumers are entitled to a statutory right of liability for defects for the services offered in accordance with the relevant provisions of the German Civil Code (BGB). If this is deviated from, the warranty is governed by the relevant provisions in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between repair or new delivery in the case of subsequent performance if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty for used goods is excluded. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. In all other respects, the statutory provisions shall apply.

Contract design

If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods shall pass to the customer upon handover, in the case of shipment upon delivery of the goods to the selected service provider for this purpose. The customer has no possibility to directly access the stored contract text himself. The customer can correct errors in the input during the ordering process. To do this, he can proceed as follows: Use the “Back” button.

Right of withdrawal and customer service

Cancellation policy

You have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

in the case of a purchase contract: on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods,
in the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately: on the date on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods,
in the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately: on the date on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods,
in the case of a contract for the regular delivery of goods over a fixed period of time: the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.

If several alternatives coincide, the last point in time is decisive.

In order to exercise your right of withdrawal, you must inform us (EazyClean Technologies GmbH, Andreas Rusch, Doncaster Platz 5 45699 Herten) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to EazyClean Technologies GmbH, Andreas Rusch, Doncaster Platz 5, 45699 Herten, Germany, without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

End of the cancellation policy

You can reach our customer service at the following times at:

EazyClean Technologies GmbH
Andreas Rusch
Doncaster Platz 5
45699 Herten

Opening hours:
Monday – Thursday 8:00 a.m. – 5:00 p.m., Friday 8:00 a.m. – 3:30 p.m.

Disclaimer

Claims for damages by the customer are excluded, unless otherwise stated in the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer raises claims for damages against them. Excluded are claims for damages by the customer for injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Prohibition of assignment and pledge

Claims or rights of the customer against the provider may not be assigned or pledged without the provider’s consent, unless the customer has proven a legitimate interest in the assignment or pledge.

Language, jurisdiction and applicable law

The contract shall be drawn up in German. The further performance of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this shall only apply insofar as this does not restrict any statutory provisions of the state in which the customer is domiciled or habitually resident.

Severability clause

The invalidity of any provision of these GTC shall not affect the validity of the other provisions.